Privacy Policy

Providing Utilities (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our gas and electric services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Service or billing address

  • Account or service-related information

  • Any information submitted through contact forms, service requests, or inquiries

We may also collect non-personal information such as IP address, browser type, device information, and website usage data to improve our website functionality and user experience.

How We Use Your Information

We use the information collected to:

  • Provide and manage natural gas and electricity services

  • Respond to customer inquiries and support requests

  • Communicate service updates, notices, or account-related information

  • Improve our website, services, and customer experience

  • Comply with applicable legal and regulatory requirements

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only:

  • With trusted service providers who assist in operating our business

  • To comply with legal obligations, regulations, or lawful government requests

  • To protect the rights, safety, and property of our customers and company

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, alteration, or disclosure. While we strive to protect your data, no method of transmission over the internet is completely secure.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to such requests in accordance with applicable privacy laws.

Third-Party Links

Our website may contain links to third-party websites. Providing Utilities is not responsible for the privacy practices, content, or security of those external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

Providing Utilities
📍 8 Thatcher St, Frankford, DE 19945
📧 cssupport@providingutilities.com
📞 888-221-2677