Refund Policy

At Providing Utilities, we are committed to delivering reliable gas and electric services with transparency and care. If you are not completely satisfied, you may request a refund within 30 days of your payment, subject to the terms outlined below.

Refund Eligibility

Refunds may be issued under the following conditions:

• Refunds apply only to payments made for services that have not yet been rendered or for service fees that were charged incorrectly.
• Refunds do not cover utility usage fees or services already consumed.
• All refund requests must be submitted within 30 days of the original payment date.

How to Request a Refund

To request a refund, please contact us using the information below:

Email: cssupport@providingutilities.com
Phone: 888-221-2677

Please include the following details in your request:

• Your full name
• Account number or service address
• Date and amount of the payment
• Reason for the refund request

Refund Processing

Once your refund request is received, we will review it and notify you of the approval status within 5 business days. If approved, refunds will be issued using the original payment method within 10 business days.

Limitations

We reserve the right to deny refund requests that do not meet the eligibility criteria outlined above. This policy does not affect any rights you may have under applicable local, state, or federal laws.

By using our services, you acknowledge and agree to the terms of this 30-Day Refund Policy.

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