Refund Policy

Providing Utilities is committed to transparency and customer satisfaction. This Refund Policy explains the conditions under which refunds may be requested and processed for our gas and electric services.

Refund Eligibility

Refunds may be issued under the following circumstances:

• Payments made for services that have not yet been rendered

• Service or processing fees charged in error

Refunds do not apply to utility usage fees, consumed services, or charges incurred through active service delivery. All refund requests must be submitted within 30 days of the original payment date.

How to Request a Refund

To request a refund, please contact us using the details below:

Email: cssupport@providingutilities.com
Phone: 888-221-2677

Please include the following information in your request:

• Full name

• Account number or service address

• Date and amount of the payment

• Reason for the refund request

Refund Processing

Once a refund request is received, it will be reviewed within 5 business days. If approved, the refund will be issued to the original payment method within 10 business days.

Limitations

Providing Utilities reserves the right to deny any refund request that does not meet the criteria outlined in this policy. This Refund Policy does not affect any rights you may have under applicable local, state, or federal laws.

Policy Acceptance

By using our services, you acknowledge and agree to the terms of this Refund Policy.